Wednesday, July 18, 2007

United Airlines v. Lufthansa, jaaaa....

So, let's go over a brief history of my international flying experiences and see if we can find a trend. Now please, don't get me wrong, I've NEVER had a problem with the FLIGHT...but let's take a look at the payment problems really quick...

1. Continental Airlines: We tried to use Continental to buy tickets to Frankfurt, Germany this past March. Unfortunately, their inability to comprehend the fact that they had put a hold on my card made them unable to charge me for the tickets. I swore at them and demanded a refund.
2. Icelandair: This is the airline we eventually actually bought the tickets from. Good idea, since it was a great trip. However, the taxes and fees for the trip were attached AFTER the trip, and I was overdrawn by $100.
3. Lufthansa: This airline was magnificent. One of the best plane trips I've ever taken. Too bad they made me pay through United Airlines.
4. United Airlines: Damen und Herren, this has to be the worst coincidence ever...my rent check was cashed on the SAME DAY that United decided to double charge me. I am currently overdrawn by $800. $800!!!!

There is only one good thing about this...an amusing set of phone calls that followed:

10:03 a.m., Call from United Airlines, Houston, TX...
Good morning, Mr. St. Pierre? Hi this is Cheryl calling from United Airlines to inform you that we are attempting to charge your card for your airline tickets to Paris, France and it seems to me it's being declined. If you could give me a call back that'd be greeeeat!


10:15 a.m., Call from United Airlines, Houston, TX...
Good morning again, Mr. St. Pierre. I would just like to let you know that it seems we may have double charged you for this trip. If you could please give us a call back so we can discuss this that'd be great!!

10:37 a.m., Call from Lufthansa, Frankfurt, DE...
Guten tag, this is Morgan from Lufthansa Air calling to let you know that we have discussed the matter with United Airlines and have taken care of the trip costs for you. You should see a reversal as soon as it makes it through our system. Thank you for flying Lufthansa!!


....I love international airlines :P

4 comments:

notpace said...

they're != their != there

[tsk tsk tsk]

Chris said...

I don't see an error... >_>

Unknown said...

That's because there isn't an error.

Looks like a lot of fun. When they said that they have "taken care of the trip costs for you", does that mean they completely refunded you all of the money, or just fixed the double charge error? Just wondering.

I wonder if I'll ever have money to leave the country?

Chris said...

All they did was fix the double charge :/

And there's no error cause I corrected it in the post :)